Sunday, August 18, 2019

CDC, Sutherland give free call center training

CLARK FREEPORT -- Bridging the gap between potential employers and talent pool, the state-owned firm partnered with a business process outsourcing (BPO) locator here in training prospective workers.

Clark Development Corporation, in partnership with Sutherland Global Services, Inc. (SGSI) launched the first Language and Call Center Fundamentals Training at Clark Polytechnic Compound on Tuesday.

Noel Manankil, CDC vice president for administration and finance, said that the project is in line with CDC's target of 100,000 jobs in Clark by 2016.

Manankil said the training would provide Sutherland call center agents that are suited to comply with the requirements of the said locator.

“Initially, we start in CDC premises, then once we are able to train the trainers then we expand outside. We are looking at partnering with City College of Angeles, Mabalacat City College and Tarlac State University, Porac and Pampanga provincial government among others,” Manankil said.

“CDC will shoulder the cost of training, the venue (one of the classrooms in Clark Polytechnic) and other equipment necessary for the training,” Manankil added.

Some 35 trainees from Clark contiguous areas will be the first batch of the 20-day training program.

Aside from BPO training module, CDC plans to create various programs for hospitality industry, caddies for golf courses and other priority industries in the Freeport.

Brian Vera, SGSI director for recruitment, disclosed that their site in Clark has 4,500 employees at present.

Vera said further that SGSI share the same goals with CDC in generating skilled workers. For their company in Clark, they need to fill in an additional 2,000 jobs by December this year.

“We have 500 clients that we’re supporting and we’re growing. In fact, Sutherland Clark specifically and Tarlac are both the biggest sites that we are currently supporting for Sutherland,” Vera said.

Greg Bravo, SGSI training manager, said the curriculum is designed to build the language foundation among the trainees adding that it also covers Sutherland’s screening process.

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