Another call center to open in Davao City

ANOTHER business process outsourcing (BPO) firm, Expert Global Solutions (EGS) is expanding its presence in the country with the opening of its new contact center in Davao City, its first outside Metro Manila.

Rainerio "Bong" Borja, EGS president and country head, in a recent gathering of stakeholders on Tuesday at the White House Fusion Cuisine and Wine Lounge, said they are targeting start their operation in Davao City by November this year.

"We are expecting to start our operations in Davao in time for the inauguration of the Matina IT Park." he said.

EGS will occupy the entire four-storey first building of the Philippine Economic Zone Authority (Peza)-accredited Matina IT Park, the biggest information technology center in Mindanao. The IT center is comprised of three buildings with a combined lease area of 19,790 square meters. It will be developed by Plaza de Luisa Development, Inc.

The BPO firm is set to employ some 1,500 to 1,700 employees in Davao in its initial stage of operations.

"Aside from the given economic growth in Davao, we also thought that there is a big talent pool here that we can tap in our operations. Also the city’s environment is very conducive in our kind of business, it very safe considering that we work at night," Borja said.

He said heir advantage from among BPO firms operating in the city is that they engage and look after their employees with utmost concern.

EGS started its operations in the Philippines in 2003. At present they are operating in about nine sites in Luzon. The company had already employed 14,000 employees nationwide. They are now targeting to add 2,000 more employees by the end of the year.

Samuel Matunog, president of ICT-Davao, Inc. said in an interview that the council has welcome EGS as it strengthens the ICT industry in the city.

"We welcome the investment of EGS in Davao. This will translate to more employment opportunities in the city especially that the firm is open not only to young employees but even retirees, and person with disabilities (PWDs) for as long as they are qualified," he said.
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