Saturday, October 16, 2021

‘Abusive users’ to blame for slow Internet

LAYING GROUNDWORK. Workers install fiber optics inside a manhole to improve telephone and internet services. The Senate is investigating complaints of slow Internet connection in the country. (AFP FOTO)

THE Philippine Long Distance Company (PLDT) blamed Wednesday “abusive users” for the slow internet speeds in the country.

In Wednesday’s hearing of the Senate committee on trade, commerce, and entrepreneurship, PLDT head of Regulatory Affairs and Policies Ray Espinosa said the abusive behavior of some users slows the internet speeds of the entire network.

“The abusive users are detriment to public service in terms of Internet service,” said Espinosa who represents both PLDT and Smart Communications of businessman Manuel V. Pangilinan.

Espinosa said that the downloading of movies, which consumes a large volume of bandwidth, from various websites on the Internet also “destroys the public service altogether.”

He said internet subscribers have to use the Internet reasonably.

The technical working group, however, said that the consumers do not know that rules for fair use policy exist due to its language, which is described as “vague.”

Network stakeholders said the National Telecommunications Commission (NTC) should use a measurement tool to determine consumption patterns of Internet subscribers.

“It is merely a matter of the NTC approving what sort of measurement tool to use,” said Pierre Tito Galla, co-founder of, said.

Grace Santos, ICT for Development and Telecom ICT, said the technical working group would benefit if the NTC would inform them what kind of equipment to purchase and methodology to use for measuring quality of service.

“We’re dealing with a service classified under the value added service (VAS), which deserves to be regulated. When it comes to measuring, I think, it is the NTC to determine and provide what specific tools to use,” Espinosa said.

Lawyer Peme Cavales, NTC representative, said there was no equipment to measure the Internet speed but the commission was already finding ways to request funding for the purchase of the equipment.

The hearing was called based on the resolution filed by Senator Paolo Benigno “Bam” Aquino IV seeking to probe the impact of slow and expensive Internet connection provided to consumers, which adversely affects ease of doing business in the country. (Sunnex)

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