MORE services of the Civil Service Commission (CSC) have been certified to ISO 9001:2008, the international standard on Quality Management System, with the agency’s accreditation and registration services for employees’ organizations as the latest to receive such certification.
Particular services certified to ISO 9001:2008 are the accreditation of employees’ organizations and the collective negotiation agreement registration. These are in line with CSC’s functions to ensure the development of responsible public sector unionism, improve management-employee relations, and assist and support employee organizations in government, which are managed by its Human Resource Relations Office.
CSC Chair Francisco T. Duque III, Commissioner Robert S. Martinez and Commissioner Nieves L. Osorio received the certification from TÜV Rheinland Philippines Inc. chief operating officer Tristan Arwen Loveres last Oct. 20 at the CSC Central Office, Quezon City.
“This latest certification to ISO 9001:2008 symbolizes our promise to our clients that we will continue to assess and improve our systems and processes so that we can deliver only the best quality of service to them,” said Duque.
Two years ago, the CSC began to pursue ISO certification for its core processes, in line with its vision to become a leading center of excellence for strategic human resource and organization development in Asia.
The four previous certifications awarded to CSC were for cases adjudication, examination, and appointments processing in 2012, and for provision of external training service in 2013.
With this latest development, the CSC has met its 2014 target in its enterprise scorecard to maintain the previous four certifications and obtain the fifth one for the accreditation and registration services for employees’ organizations.