CITY OF SAN FERNANDO -- Some eight hotel and restaurant firms operating within different parts of Central Luzon were bestowed over the weekend with the Service Quality (SQ) Seal of Recognition.
The firms, recognized for their efforts in fostering service quality to their clients, were honored by the Regional Tripartite Wages and Productivity Board (RTWPB)-Central Luzon.
Department of Labor and Employment Regional Director Ana Dione said the SQ Seal of Recognition is given to firms that successfully implemented and sustained the SQ Productivity Improvement Program (SQ-PIP).
“The SQ-PIP of the National Wages and Productivity (NWPC) focuses on quality improvement management system toward an 'error-free' service of an enterprise to its clients by inculcating a culture of client-centric attitude among its workforce,” Dione said.
r“We are hopeful that the triumph of our awardees will serve as a benchmark for other firms to follow in the implementation of SQ-PIP initiatives towards customer satisfaction,” she added.
rDione, who chairs the regional wage board, reported to Labor Secretary Silvestre Bello III that some 21 company representatives of the eight awardee-firms were in attendance.
The first three SQ Seal of Recognition recipients hailing from Bataan province include The Plaza Hotel and Cielo’s Garden Restaurant from Balanga City and Saverde Coffee Shop of Abucay town.
rThe next three firms hailing from Cabanatuan City, Nueva Ecija, include Adrian’s Catering Services, De Luxe Hotel and Restaurant, and Microtel Inn and Suites by Wyndham.
The last remaining two firms hailing from Tarlac province are Sun Garden Hotel from Tarlac City and Vessie-Edwin Food Resort of Capas town.
Present to hand over the awards were wage board vice chairman Severino Santos, RTWPB-Central Luzon Board Secretary Romeo Opis, and board members Marco Nepumuceno, Edgar Ventura and Raul Remodo.
rMicrotel resident manager Estelita Budomo, on behalf of other co-awardees, thanked the RTWPB and assured their continuous commitment in implementing the SQ-PIP.
r“We would like to thank the RTWPB-3 for this recognition and rest assured that we will remain committed in improving our ways in providing genuine service quality to our clients,” Budomo said. (PR)