CLARK FREEPORT -- Two security officers of Clark International Airport (CIA) received praised following the recovery of a passenger’s bag containing a laptop, a tablet, passport, and other valuables.
In his Facebook post, passenger Erwin Pangilinan said the two airport security personnel treated him and his case with utmost importance which led to the recovery of his bag.
“I am writing [this] to express my deepest gratitude for the honesty and hardwork of the two Clark airport police officers by the name of Sir Lorenzo G. Magcalas and his colleague which unfortunately I was not able to get his name,” Pangilinan said.
The Clark International Airport Corporation (CIAC) later identified the two security officers as Security Operations Officer 1 Lorenso Magcalas and Security Operations 1 Christopher Ferry.
“Sir Magcalas and his colleague quickly approached me and asked questions for verification. I felt so safe when I spoke with them. They treated my issue with utmost importance and they have shown genuine concern in helping me to retrieve my bag,” the passenger said.
Pangilinan disclosed that he even offered a reward for the retrieval of his bag but the two officers refused to accept his token of appreciation.
With the duo’s honestly, Pangilinan said that he gained back his trust and confidence to other police officers.
“With all the bad news about other police officers, these two have just changed my perception. You have shown the highest professionalism and I salute you for making Clark a very safe place for all the travellers,” the passenger said.
“I hope whoever is their superior will be able to read this letter and please take care of them. You have a staff that goes beyond their duty to serve people,” Pangilinan added.