PrimeWater upgrades to digitalization in Visayas amid pandemic

PRIMEWATER’S Visayas branches found ways to move toward a safer, more convenient, and less time consuming method for their customers to check and pay their bills.

Lily Donasco, head of PrimeWater operations in Visayas, said the pandemic has pushed their operation to adapt to digitalization especially with the rising Covid-19 cases not only in their area but also the whole country as well.

"Through this technology, we minimize the exposure of our consumers and employees," she said.

The digitalization includes SMS billing, online application for new service connection, and online payment centers which PrimeWater has implemented to provide convenience to their customers amidst the pandemic.

This technology-driven move by PrimeWater was lauded by one of their customers, Riza Genosa, saying bill payment has never been this convenient.

"I'm really grateful for this digital payment method," she said.

"PrimeWater understands that some of their customers are not comfortable in paying their bills directly at their branch. The virus is still out there," she argued.

PrimeWater's Vice President Romeo Sabater said this is one of the company's ways to adapt to the “new normal.”

"With this situation that we are in right now, where each day is full of uncertainties due to the pandemic, our best option is to stay at home, and to protect ourselves and our families," he said.

"This digitalization will be implemented in all PrimeWater branches nationwide because our consumer's safety is our prime concern," he added.


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