Negros Electric and Power Corporation (Negros Power) has announced that the distribution of customer bills is now back to normal following the transition and data migration process from the Central Negros Electric Cooperative (CENECO).
Rocella Ann Marie Fernandez, Head of the Revenue Management Department at Negros Power, confirmed that issues related to sudden fluctuations in kilowatt-hour usage have been resolved. Investigations were conducted, and any discrepancies identified were addressed with affected customers.
As part of the transition, the company has replaced many old, defective, and inaccurate electric meters with new, more accurate ones. These meters have been relocated to poles that are easily accessible to meter readers, improving both efficiency and accuracy.
Negros Power uses a Spot Billing Machine (SBM) to download and upload data from static meters of various brands. The SBM features an automatic hold system that detects and flags any sudden increases, decreases, or anomalies in data, helping to prevent errors in billing.
Serving over 230,000 accounts within its franchise area, Negros Power covers the cities of Bacolod, Bago, Silay, and Talisay, as well as the municipalities of Murcia and Don Salvador Benedicto.
The successful transition to the new billing system ensures that consumers receive accurate and timely billing statements, improving transparency and customer satisfaction. (TDE)
