BUSINESSES aiming to capture the Gen Z market must prioritize transparency and credibility to build lasting connections.
This, after a new study titled “Common Ground: Pinoy Voices in New Media” by PR firm Comm&Sense revealed that the Gen Z market places a high value on the authenticity of a brand endorser over mere surface appeal.
The study surveyed 400 Filipino Gen Z individuals aged 16 to 26 nationwide to identify the key qualities they seek in an endorser.
Fernando Paragas, a professor at the University of the Philippines Diliman’s College of Mass Communication and lead researcher of the study, revealed that authenticity and trustworthiness are key priorities for Gen Z when evaluating endorsements outside their inner circle.
“Gen Z is clearly telling us that authenticity and trustworthiness outweigh the superficial qualities of lifestyle and appearance when it comes to endorsements. This generation is looking for genuine connections and honest voices, not just polished images,” he noted.
Comm&Sense, recognizing the importance of understanding and aligning with Gen Z’s values, sees this shift as key to capturing their attention and loyalty in today’s rapidly changing marketplace.
“As this generation moves away from celebrity-driven endorsements, brands must adapt by engaging with figures who embody authenticity and relatability,” said Charlotte Reyes, managing director of Comm&Sense.
The same study also found that men tend to place more emphasis on an endorser’s appearance than women.
Meanwhile, income levels also influenced the priorities of Gen Z respondents. Those from middle-income brackets appeared to value trustworthiness in endorsements more than their counterparts from lower-income groups, who prioritized relevance. / KOC