Soriano: ‘I contributed to my children’s entitled behavior’

Inside Family Business
Soriano: ‘I contributed to my children’s entitled behavior’
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In guiding family enterprises over the years, we have seen that families rarely set out to cultivate entitlement in the next generation. Instead, it grows quietly—almost invisibly—from choices rooted in love: sparing heirs from the sting of failure, providing comfort rather than clarity and avoiding conversations that might feel uncomfortable or confrontational. Over decades, these small choices can compound, nurturing successors who see wealth not as a responsibility to uphold but as a right to enjoy.

Yet families are far from powerless against this pattern. Breaking free requires deliberate, structured action—an intentional shift from inheritance to stewardship, from comfort to accountability. Here are five practical and proven steps that families can take to reverse entitlement and build a legacy rooted in shared purpose and resilience.

1. Governance creates accountability — A lifeline, not a limitation

Without governance, family business decisions are often reactive, driven by emotions, personal loyalties, or seniority rather than principle. This makes conflict more likely and succession less sustainable.

Governance structures provide a framework that protects both the family and the business:

• A Family Constitution that captures shared values, vision, and clear decision-making guidelines.

• Ownership Agreements that set rules for how shares can be transferred, sold, or inherited.

• A Family Council that offers a neutral forum for dialogue before disagreements become crises.

These are more than legal documents. When thoughtfully crafted and reviewed regularly, they are living tools that balance love with discipline, keep conversations constructive and guide the family toward its collective vision. Governance, ultimately, is love made durable—an expression of care structured to last beyond a founder’s lifetime.

2. Purpose must come before privilege

When successors inherit wealth without a sense of meaning, entitlement often takes root. To foster continuity and responsibility, ownership must rest on purpose rather than privilege.

Families can encourage the next generation to reflect deeply:

• “What motivates me beyond the family name?”

• “Where do my personal strengths meet the business’s needs?”

• “What legacy do I truly want to leave behind?”

As one third-generation successor from a Southeast Asian conglomerate shared candidly:

“Working outside the family business taught me humility. Facing rejection, earning promotions, and proving my worth gave me a perspective that no inheritance could.”

Purpose cannot be imposed from the top; it must be discovered, tested and internalized. Only then does wealth transform into a tool for stewardship rather than entitlement.

3. Emotional presence outweighs material provision

Founders sometimes feel guilt for missed milestones and compensate with gifts, privileges, or rapid promotions. Yet what truly shapes character is presence—time shared over meals, stories of early struggles, and honest conversations about mistakes made and lessons learned.

A simple family discussion about how the business was built—what sacrifices were made and why values matter—can leave a deeper and more lasting imprint than any luxury gift. These stories humanize success and remind successors that wealth is built on sacrifice, discipline and service.

4. Intervene early — Don’t wait for crisis

Many families postpone action until conflicts become deeply rooted. At that stage, trust erodes, and solutions become painful, slow, and costly.

Families that intervene early—seeking guidance from governance experts, psychologists, or legal advisors when friction first appears—often preserve relationships and avoid escalation. Acting before resentment sets in keeps discussions forward-looking and respectful rather than defensive.

5. Founders must lead the change

Meaningful transformation begins with a founder’s own reflection:

“I may have contributed to this entitled mindset—and now, I must help correct it.”

When founders demonstrate humility, accountability, and a willingness to change, they model the qualities successors need to lead responsibly. This vulnerability can restore trust, heal strained relationships and spark real cultural change.

In the end, preserving a family legacy is not merely about transferring assets or titles. It is about transmitting values, nurturing individual purpose and preparing the next generation to act as responsible stewards rather than passive heirs.

As we often say: governance is love, thoughtfully structured to endure.

*****

If this message resonates with your family—or you have seen similar challenges at your own boardroom table or family dinner—consider joining our upcoming in-person Masterclass in Cebu City this Nov. 15, 2025, Saturday. Seats are limited. Interested families may inquire now by emailing wb@wbadvisoryasia.com and look

for Maica.

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