Davao Light clarifies: ‘We still send hard copy bill’

Davao Light clarifies: ‘We still send hard copy bill’
Davao Light

THE Davao Light and Power Co., Inc. (Davao Light) has clarified that paperless or so-called electronic billing that was introduced before pre-pandemic years is not mandatory for their consumers.

The clarification came after a Facebook post of a certain netizen went viral, expressing that Davao Light’s transition to adopt the technology is not fair to consumers who prefer conventional systems, particularly those who have limited access to the internet.

“Kaning ing-ani na paagi sa inyong proseso sa billing dili siya makatao jud sa tinud-anay lang. Karun adlawa Feb. 8, 2024, daghan kaayo nag pila sa inyong opisina sa Matina. Kay lagi nangaputlan kay ing-ani na diay inyong paagi. Karon, unsaon man pag access sa mga tao na walay cellphone, o mga lugar na walay signal. Kalolooy ang mga seniors ug mga tao ani na di kabalo mugamit ug phones” stated in a post with thousands of reactions as of press writing.

(The process of your billing is inhumane, really. Just this day, Feb. 8, 2024, a lot of people are queuing at your office in Matina because, apparently their electricity has been cut off. How could people access it if they do not have phones or if they are in remote areas with no internet connection? Pity the seniors and people who have no idea how to use phones).

In a phone interview with Fermin Edillon, Reputation Enhancement Department Head of Davao Light, on February 9, 2024, he affirmed that although they encourage their customers to avail of the service, Davao Light is still operating a traditional billing as they understand the situation of those who preferred the conventional.

“Just to clarify, naa gihapon mi traditional billing and nagapadala gihapon mi’g hard copy bill or conventional billing sa mga customers. Na-introduce namo ni dugay na for convenience since we avail of the latest technology in a more efficient and faster manner. This is optional because not all areas have internet or signals,” Edillon said.

(Just to clarify, we still have traditional billing and we still send hard copy bills or conventional billing to customers. We introduced this a long time ago for convenience since we avail of the latest technology in a more efficient and faster manner. This is optional because not all areas have internet or signals).

Following the popularization of online billing and payment options, the electrical company launched the MobileAP in 2020, which was later on upgraded to a phone-based application called Mobile AP 2.2 version in 2022.

Consumers may now download their monthly power bill in PDF format and receive notifications. This can be made by downloading the MobileAP 2.2 on the Apple App Store or Google play. DEF

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