Heartbeat of cruise ships: Filipino seafarers

The obligatory group pose at the Royal Naval Dockyard in Bermuda during our first cruise aboard the Norwegian Aqua.
The obligatory group pose at the Royal Naval Dockyard in Bermuda during our first cruise aboard the Norwegian Aqua.Ethel Cantor, New York Correspondent
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NEW YORK — The Sunday morning felt gloomy and slow as I stepped onto the gangway at Pier 88 in New York City for my first cruise to Bermuda.

That changed the moment I saw my high school friends and their families at the ship’s central Penrose Atrium.

The Atrium, with its clear-glass walls, offered an unobstructed view of decks 6, 7, and 8, where passengers gathered before heading to their cabins or exploring the ship.

Like most first-time cruisers, I was excited to enjoy the ocean air, turquoise waters, endless food, comfortable accommodations, and entertainment — all in one place.

Meeting First Bosun Aquilino Jr. Demecillo of Babak, Island Garden City of Samal, Davao del Norte, aboard the Norwegian Aqua. Demecillo, who oversees the ship’s deck operations, gave our group a tour of the bridge — a proud moment for this Filipino cruise passenger.
Meeting First Bosun Aquilino Jr. Demecillo of Babak, Island Garden City of Samal, Davao del Norte, aboard the Norwegian Aqua. Demecillo, who oversees the ship’s deck operations, gave our group a tour of the bridge — a proud moment for this Filipino cruise passenger.Ethel Cantor, New York Correspondent
Crew members and staff join a lively celebration aboard the Norwegian Aqua. Among them are Filipino crew members, whose warmth and energy were a familiar presence throughout my first cruise.
Crew members and staff join a lively celebration aboard the Norwegian Aqua. Among them are Filipino crew members, whose warmth and energy were a familiar presence throughout my first cruise. Ethel Cantor, New York Correspondent

But I was especially curious about Bermuda, which I had always associated with stories of the mysterious Bermuda Triangle and ships and planes supposedly disappearing without a trace.

As it turned out, there was much more to Bermuda than the legends.

The Norwegian Aqua, which began sailing in 2025, can accommodate more than 3,500 guests and has more than 1,500 crew members across its 20 decks.

What caught my attention, however, was not the ship's size. It was the number of Filipinos I kept seeing everywhere.

They were easy to spot in their uniforms, name tags bearing the Philippine flag and, most noticeably, their warm smiles.

There was Gilbert, my reliable room steward, who made sure my room, 5102, was always clean and organized.

At Surfside Café, Al John Beladiano and his team took care of us with genuine warmth and good humor. At Hudson’s, Jayvee Guitones and his team made dining feel even more pleasant.

Then I met Jeffrey Hernandez, the Aqua cruise director, whose energy was hard to miss. He kept passengers dancing, laughing, and moving from one activity to the next.

I also met First Bosun Aquilino Demecillo from Samal Island, Davao del Norte. He was kind enough to take our group to the bridge, where we met another Filipino, Quartermaster Nathaniel Rama from Cebu City.

Sharing a meal with my high school friends and their families aboard the Norwegian Aqua, with the North Atlantic stretching beyond the windows.
Sharing a meal with my high school friends and their families aboard the Norwegian Aqua, with the North Atlantic stretching beyond the windows. Ethel Cantor, New York Correspondent

Every encounter made me appreciate just how much Filipinos contribute to the cruise experience.

Norwegian Cruise Line does not publicly provide a breakdown of the Aqua’s crew by nationality, so there is no official figure on how many Filipinos work aboard the ship. But based on what I saw, they were certainly a significant presence.

It was not difficult to understand why.

Filipinos are known for their English proficiency, hospitality, work ethic, and maritime training — qualities that are valuable when serving passengers from different countries.

But when I spoke with some of the Filipino seafarers, their reasons for working on cruise ships went beyond the opportunity to travel or earn a living abroad.

For many, it was about their families.

“Kulang kasi masyado ang kita sa Pilipinas, ma’am. Kahit malayo, basta makatulong sa pamilya, okay na po (“The income in the Philippines is really not enough, ma’am. Even though I’m far from home, as long as I can help my family, that’s OK),” one crew member told me.

That simple answer stayed with me.

Working at sea means spending months away from the people they love. They miss birthdays, holidays, family gatherings, and ordinary days at home. Yet they continue because the sacrifice helps put food on the table, send children to school, and provide for their families.

I boarded the Norwegian Aqua looking forward to a relaxing vacation with my high school friends and their families.

I expected to remember the turquoise waters, the food, the entertainment, and, of course, Bermuda.

Instead, what stayed with me most were the Filipinos I met along the way.

I had seen the numbers before — Filipinos are among the largest groups of seafarers in the world. But statistics feel different when you see the people behind them.

I saw them working long hours, often with little indication of how tiring the job could be. They cleaned rooms, served meals, entertained guests, worked on the deck, and helped keep the ship running safely and smoothly. And they did it with a smile.

They were not simply part of the crew. For me, they became the heartbeat of the ship.

My first cruise was supposed to be a getaway. It became something more.

I came home with a deeper appreciation for our kababayan who spend months away from their families so they can give those families a better life.

They may be far from home, but every day, in their own way, they carry a piece of the Philippines with them. ETHEL CANTOR, NEW YORK CORRESPONDENT

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