LTO offices fail survey

FOUR service offices of the Land Transportation Office (LTO) 7 failed to comply with the Republc Act 9485 or the Anti-Red Tape Act (ARTA) of 2007.

According to the Civil Service Commission (CSC) 7, the offices that failed the ARTA Report Card Survey (RCS) are LTO 7's Operations Division, Licensing Division and the extension offices in Lapu-Lapu City and Dumaguete City.

The RCS is conducted twice a year.

CSC 7 public assistance and liaison division chief Prolaine Daclan said that the RCS allows the commission to determine if the National Government agencies and their service offices have been compliant with the provisions under the ARTA.

One provision under the ARTA is to provide “overall respondent-client satisfaction.”

Daclan said, in a press conference organized by the Philippine Information Agency, that eight other agencies and its 64 service offices have been subjected to the ARTA-RCS.

Five of the eight agencies received excellent ratings, said Daclan.

For agencies that failed the first ARTA-RCS, a second survey will be conducted.

If an agency fails both surveys, CSC 7 will send a report to the CSC legal office in Manila.

The director of the agency that failed to comply with ARTA provisions will face possible administrative and disciplinary sanctions.

Daclan said that since ARTA-RCS has been implemented, CSC noticed that government agencies and their service offices are getting more responsive in serving their clients.

"Gone are the days of the traditional government employee. Kung dili sad mo-comply, mahabilin gyud ta sa pansitan (If we don't comply, we will be left behind)," she added.

Daclan said that the key in successfully implementing the ARTA and improving respondent-client service is for the office head and front line workers to coordinate.


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