FOUR state universities and colleges (SUCs) in Negros Occidental were rated “good” and “acceptable” by the Civil Service Commission (CSC) in terms of implementing provisions of the Republic Act 9485, or the Anti-Red Tape Act (Arta).
Based on the results of its 2016 Report Card Survey (RCS) released last Thursday, CSC has given a descriptive rating of “good” to the Central Philippines State University (CPSU) Main Campus in Kabankalan City, Northern Negros State College of Science and Technology (Nonescost) Main Campus in Sagay City and its extension school in Cadiz City.
The Carlos Hilado Memorial State College (CHMSC) Main Campus in Talisay City, meanwhile, received an “acceptable” rating.
In terms of numeric ratings, the agency gave CPSU a grade of 85.63, Nonescost-Cadiz, 84.54, Nonescost-Sagay, 80.01, and CHMCS, 78.92.
The four schools form part of the 53 SUCs in the country surveyed by CSC from March to December last year.
Of the number, 25 were graded as “good” and 17 were “acceptable.” There were 11 schools who got “failed” ratings.
The RCS is the agency’s means of measuring the public’s perception on the quality, efficiency, and adequacy of services provided by government service offices.
For 2016, CSC also surveyed 597 cities and municipalities, 213 local water districts (LWDs), and 100 Land Bank of the Philippines (LBP) branches.
For cities and municipalities, it earlier gave an “excellent” rating to Bago City, the only local government unit in Visayas included in 140 agencies, sectors and institutions in the country to receive the highest ratings.
Cities of Bacolod, Kabankalan and Sagay and towns of E.B. Magalona, Binalbagan and Hinigaran were given “good” ratings.
Himamaylan City obtained “acceptable” rating while Cadiz City received a “failed” grade.
The RCS measures service offices’ compliance with the provisions of Arta such as posting of the Citizen’s Charter, anti-fixer initiatives, and wearing of IDs or having nameplates for service providers, among others.
It also determines overall client satisfaction in terms of overall service quality of the agency, and perception on physical setup and basic facilities of the office.
For last year, selection of target agencies was based on high-density transactions and number of complaints or feedback received.